Privacy Policy

Privacy Policy for Vaagoslo.com and Enkelsom.no

Last updated: 29.09.25

This privacy policy describes how Vaag Oslo collects, uses, and protects personal data in accordance with the Personal Data Act and GDPR. We are committed to protecting your privacy and handling your personal data securely.

 

1. Data Controller

The data controller for the collection and processing of personal data on Vaagoslo.com is:


Vaag Oslo
Fagerliveien 35
0587 Oslo
Norway

Email: heia@vaagoslo.com
Organization number: 922 656 428

 

2. What information we collect

We collect personal data to process orders, provide customer service, and improve our services. We may collect the following information:

  • Contact information: Name, address, email, and phone number.
  • Payment information: Payment details processed through our payment provider (e.g., Stripe or Vipps).
  • Purchase history: Information about previous purchases and orders to provide customer support and manage returns.
  • Technical data: IP address, information about the device you use, and website visit data to optimize the user experience.
  • Account and course data: Information about login, which courses and lessons you have access to, course progress, and any feedback you provide.

 

3. Purposes for processing personal data

We process personal data to:

  • Manage orders and deliveries.
  • Handle customer service inquiries and complaints.
  • Send relevant information about the order.
  • Improve the user experience on the website by analyzing visit data.
  • Send marketing information if you have given your consent.
  • Manage course participation and subscriptions, including giving you access to the course portal, sending you information about course updates, and offering customer support related to digital content.


4. Legal basis for processing

We process personal data based on the following:

  • Contract: Processing is necessary to fulfill contracts, such as the purchase and delivery of products.
  • Consent: For marketing and newsletters, we ask for your explicit consent.
  • Legal obligation: We process personal data when required by law, such as accounting and bookkeeping requirements.
  • Legitimate interest: To improve the user experience and website functionality.

 

5. How we share your information

We only share personal data with third-party providers when necessary to provide services to you:

  • Payment providers: To process payment transactions.
  • Shipping and logistics services: To deliver products to you.
  • Technical providers: For website operation and maintenance.
  • Course platform: We use Kajabi as our online course platform provider. When you purchase or gain access to a course, necessary information (name, email address, purchase information) will be shared with Kajabi to create your user account and manage course content. Kajabi may process data in the USA, but always in accordance with GDPR Standard Contractual Clauses (SCC).

We will never sell or transfer personal data to other parties without your consent, unless we are legally required to do so.

 

6. Storage of personal data

We store personal data for as long as necessary to fulfill the purposes for which it was collected. Purchase information is stored in accordance with the requirements of the Bookkeeping Act (normally 5 years). Personal data used for marketing is stored until you withdraw your consent.

Information related to course participation and subscriptions is stored as long as you have active access to the course, and for up to 24 months after the subscription expires to allow for user account recovery or complaint handling.

 

7. Your rights

You have the following rights regarding your personal data:

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: You can request that we correct inaccurate or incomplete information.
  • Erasure: You can request that we delete information for which we no longer have grounds to retain. If you wish to delete your user account in the course portal, you can contact us. Please note that deleting your account means you will lose access to any courses you have purchased that have not yet expired.
  • Restriction: You can request that we restrict the processing of your data under certain circumstances.
  • Object to processing: You can object to the processing of your data based on our legitimate interest.
  • Data portability: You can request that we provide you with the personal data you have given us in a structured, machine-readable format.

 

8. Information about the use of cookies

We use cookies to improve the user experience on our website. Cookies help us analyze traffic, remember settings, and tailor marketing. You can choose to disable cookies in your browser, but this may affect website functionality.

Use of Meta Pixel
We use Meta Pixel to analyze traffic, measure the effectiveness of ads, and show relevant ads on Facebook and Instagram. The Pixel records actions such as page views, clicks, and purchases, and shares this information with Meta Platforms Ireland Ltd. Processing is based on our legitimate interest in marketing and business development. You can manage your ad settings with Meta at https://www.facebook.com/ads/settings and opt out of marketing cookies in our cookie banner.

 

9. Contact information and complaints

If you have questions about this privacy policy or how we process your personal data, you can contact us at heia@vaagoslo.com.

If you believe that our processing of your personal data is in violation of privacy laws, you have the right to complain to the Norwegian Data Protection Authority. You can find more information at www.datatilsynet.no.

 

10. Changes to the privacy policy

We reserve the right to update the privacy policy. Changes will be published on this page, and we will inform you directly of any significant changes.